shipping + returns
Orders are processed and shipped within 2 business days via USPS. In most cases, you will receive your package within 7 days of purchase. You will receive a tracking number via email once your package has shipped.
If for any reason you feel that your package has taken an unusual amount of time to get to you, please contact us. We will be more than happy to assist you.
Epiphany Soapworks cannot be held responsible for lost, stolen, or unclaimed packages.
Due to the fresh nature of our products and hygienic precautions, all purchases are non-refundable.
Epiphany Soapworks also does not refund on the basis of regular wear and tear, consumption of goods, or damage caused by improper use or care of a product. For information on how to properly use your product, please see the product page for the item you purchased, refer to our Frequently Asked Questions, or contact us for answers.
Our ultimate goal is 100% customer satisfaction. If there is a problem with your purchase, please contact us.